Returns + Exchanges

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully:

1. General Policy:
– We offer returns and refunds only in the case of damaged items or size issues.
– Customised jerseys are not eligible for return, refund, or exchange under any circumstances.

2. Damaged Items:
– If you receive a damaged jersey, please contact us within 24 hours of receiving your order.
– Provide clear video of opening the parcel & photographs of the damage along with your order number to facilitate the return process.

3. Size Issues:
– If the jersey you received does not fit due to size issues, and if the correct size is available, we will process an exchange for the item.
– To be eligible for a return/refund due to size issues, please contact us within 24 hours of receiving your order.
– Refunds will only be issued if the correct size is not available.

4. Customised Jerseys:
– Please note that customised jerseys are final sale and are not eligible for return, refund, or exchange.

5. Return Procedure:
– For returns due to damage or size issues, please reach out only via email to our customer service team at [email protected] for instructions on how to proceed.
– The item must be returned in its original condition and packaging.

6. Refunds:
– Refunds will be processed to the original payment method once we have received and inspected the returned item, if applicable.
– Shipping costs are non-refundable.

For any questions or to initiate a return, please contact our customer service team only via email at [email protected].

Thank you for your understanding and cooperation!

Footyhub!